Infobytes Nepal Services

Service CRM in Nepal

A sales CRM tracks what you are trying to sell. A service CRM tracks what you already sold and still owe support on. Serviol is the second kind, built by Infobytes Nepal for companies whose customer relationship really begins on the day of installation.

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Overview

What a service CRM does that a sales CRM does not

Most CRM software is built around a pipeline: a lead arrives, moves through stages, and either closes or dies. That model fits a business whose work ends at the sale. It fits badly if you sell machines, systems, or equipment that then need installation, warranty cover, servicing, spare parts, and an engineer on site when something stops working.

A service CRM is organised around the customer and the thing you sold them rather than around a deal. Each customer has installed units. Each unit has a serial number, an installation date, a warranty or contract that expires, a service history, and a next scheduled visit. When a complaint comes in, whoever answers the phone can see all of it before they say anything.

That difference matters most when somebody leaves. In a lot of Nepali service businesses the real record of what was done for a customer lives in one senior technician's head and his phone. Serviol exists so that record lives in a system instead: the same history is there for whoever picks up the job next, including the person who joined last month.

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How We Help

How Infobytes Nepal solves these challenges

Every customer record carries their installed units, serial numbers, purchase dates, and contract status on one screen.

Complaints are logged as tickets with an owner and a due date, whichever channel they arrived through.

Warranty and contract status is shown at the moment a ticket is raised, so nobody guesses whether a job is chargeable.

Full service history stays attached to the machine rather than to the person who serviced it.

Contract expiry dates drive renewal reminders instead of relying on somebody remembering.

Managers get open, overdue, and closed counts without asking three people for an update.

Included

Services and features

These areas can be shaped into a focused scope depending on your team, budget, timeline, and current workflow.

Customer and site records

Installed equipment with serial numbers

Warranty and contract tracking

Complaint and ticket management

Engineer assignment and scheduling

Full service history per machine

Spare parts used per job

Renewal and follow up reminders

Role based access for office and field staff

Operational dashboards and reports

Process

A practical process from idea to improvement

Map what you actually service

We start with your customer list, the equipment you install, and the contracts you sell. What Serviol needs to model is your service obligation, and that differs between a lift company, a medical equipment supplier, and an IT hardware dealer.

Import the customer and equipment history

Existing customers, installed units, and live contracts are brought in from whatever they live in now, usually spreadsheets and invoice files, so the system is useful on day one rather than after months of data entry.

Set up the workflow

Complaint types, priorities, assignment rules, and the stages a job passes through are configured to match how your team already works, rather than forcing the team onto a foreign process.

Train the office and the field separately

The person logging complaints and the technician closing them use the system very differently. They are trained separately, on the screens each of them will actually touch.

Go live and adjust

We start with one branch or one product line, watch a few weeks of real use, and adjust before rolling it wider. Reports are tuned once there is real data to report on.

Why Infobytes Nepal

Built for practical teams in Nepal

Built in Nepal for how service businesses here actually operate, including intermittent connectivity and staff who work primarily from a phone.

Support in your timezone, in Nepali or English, from the team that built the system.

A product rather than a fresh build, so implementation is measured in weeks rather than quarters.

Configurable to your workflow without a full custom development project.

Your data stays exportable. There is no lock in by design.

Related services and products

Serviol

The product itself: features, screens, and how it is deployed.

field service management software in Nepal

The same system viewed from the technician and scheduling side.

AMC management software

For businesses whose service revenue is mostly annual maintenance contracts.

complaint management system

If your first priority is simply capturing complaints properly.

CRM software in Nepal

If your need is sales pipeline rather than service delivery.

contact Infobytes Nepal

Ask for a walkthrough against your own service workflow.

FAQ

Common questions

What is a service CRM?

A service CRM is customer relationship software organised around the equipment and contracts a customer already has, rather than around a sales pipeline. It stores installed units, warranty and contract status, complaint history, and every service visit, so any staff member can see a customer's full support history before responding to them.

How is a service CRM different from a normal CRM?

A normal CRM is built for winning deals and organises everything around opportunities and stages. A service CRM is built for honouring commitments after the sale and organises everything around customers, installed machines, contracts, and tickets. Businesses that both sell and service usually need the second, and often run the first alongside it.

Is there a service CRM made in Nepal?

Yes. Serviol is a service CRM and field service management system built and supported in Nepal by Infobytes Nepal. It is used by teams that install and maintain equipment, and it is designed for local realities such as technicians working from ordinary Android phones on mobile data.

How much does a service CRM cost in Nepal?

Adopting Serviol is quoted by team size and the modules you need, and it is substantially cheaper than commissioning custom software, which typically starts around NPR 200,000 for a focused first version. Tell us your user count and service workflow and we will send a written quotation at no charge.

Can it work when technicians have no internet?

Yes. Serviol is built so field staff can keep working through a dropped signal, with job data syncing once the connection returns. This matters in Nepal, where a technician may be in a basement plant room or outside the valley with patchy coverage.

Can we move our existing customer and machine records in?

Yes. Existing customers, installed equipment, and live contracts are imported during setup, usually from spreadsheets or your billing system, so the team starts with real history rather than an empty database.

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