Bibek Neupane

Bibek looks after our European clients, which mostly means solving the two problems distance creates: a time difference that can turn one question into a lost day, and requirements that get thinner the further they travel.

He works against both by keeping calls in the client's working hours, writing requirements down in a form both sides can check, and reporting progress on a fixed schedule rather than when there is news. Clients abroad rarely mind a delay they were told about. They mind silence.